John is a founding member and Co-Owner of Optimum Associates, LLC, a Global Executive Development company.
Over the past 15 years, John has worked with thousands of individuals in organizations covering both the private and public spectrum. His expertise in Leadership Development, Emotional Intelligence, Team Building, Talent Management, Diversity, Organizational Savvy, Executive Stamina, Customer Service and Sales, and one-on-one Executive Coaching has been utilized by corporate leaders, who understand the dynamic of our ever-changing global society. Working with organizations including: The Walt Disney Company, Microsoft, PepsiCo, Morgan Stanley, Barclays, Deutsche Bank, T. Rowe Price, DirecTV, Honda, General Mills, Yum Restaurants, Auto Nation, MGM, and many others, John has been able to help senior executives to navigate challenging situations and maximize their organization impact and career potential by leveraging their abilities to bring about positive change.
As the world is global, John has extensive experience working in the U.S, Europe, Latin America, the Caribbean, and Asia. His experience has also led him to work with government agencies, and the non-profit sector. His work includes guest lectures at Columbia University in New York, Florida International University, the Brookings Institute, and many others.
John is a co-author of Customer Tells (Kaplan Publishing 2007) which focuses on how to deliver exceptional customer service.